How to Enable / Disable Email Notification?

Email notifications are enabled by default in each account. You can opt to disable or enable the following email alerts:

To enable or disable notifications
1. Click on the AiTrillion’s Email Settings.
2. Select Notifications from the Settings list.
3. Check or uncheck the box beside each notification to turn it on or off.

From where can I see review reports?

You can see review insights in analytics. There are four sections available on the email dashboard.

1. Emails send to customers
2. Email opened by customers
3. Total clicks on the email
4. Total notified customers

There is also a graph that represents all these insights chronologically.

How to send a review email after the product is placed?

There is a preferable time to send an email to your customers. Which increase your email conversation rate, here you can set email sending option after product placed from your store. Check Email Customization option to customize your email. Using this feature you can set email sending time easily.

Directions:
1. Go to the application.
2. Click on the Email Settings Option.
3. Check the option Send After Days in the application.

How to disable site reviews for a mobile user?

Sometimes store owners don’t want to show reviews options for the mobile user.
Here you can use the option Site Review Button available in the application. Please follow the following direction to get to know about this feature.

Directions:
1. Open Application.
2. Click the Widgets Settings > Site Review Button.
3. Uncheck the option Enable Site Review in mobile.

You can use the site review button for various functionality. If you find any difficulties in using this feature. Kindly write to our support team.

This can be easily done by applying filters to all the reviews.

1. Login to application.
2. Select All Reviews > Product Reviews.

On this dashboard, you can find so many features which make this application runs smoothly.

1. You can find your customers by the rating.
2. Find your customers filtering by date.
3. You can directly send discount coupons to the customer who gives reviews on your site.
4. Track review product.

How to change the success message after review posted by the customer?

Once a visitor gives a review on your site, you can show a success message by encouraging them to take the next step. Now here’s how you can add a message, after review submitted on your website.

1. Login to the application.
2. Click on the General Setting.
3. In this tab, you will find an option “Enter Success Message”.

Fill your success message in a tab and save the changes.

Geo-location helps you to identify the total number of reviews and the number of reviews you get location wise.
In this application, you can directly find the total number of reviews on your site via graphical presentation on the dashboard.
Go to the dashboard and you will find an option of graphical presentation in mid of the page, which helps you to locate your reviewer location on the Map available on the board. It will also show you a total number of reviews you get according to the date and its Graphical views on a daily basis.

Is this possible to Import and Export reviews from AiTrillion application?

You can record your website reviews data within an application or can export in the form of CSV.
Use the export and import features within an Aitrillion’s application.

The entities you may Export/Import are:

1. Product Id
2. Rating
3. Title
4. Author
5. Email
6. Review
7. Date of Created
8. Verified

How to Export and Import files in the application.

Directions:
Application > Import/Export Reviews

Here you can import your file and Export reviews in the format of CSV.

How can I use Q&A posting features on my website?

Q&A feature allows users to ask specific questions on selected products. Here, you will know how to enable a question and answers feature on your site. Please follow the following instructions:

1. Login to the application.
2. Select field Question/Answer.
3. Enable the checkbox available at top of the dashboard.
4. You can also select the person who will answer all your questions.
5. In every question, you will find an option ”Write your answer” using this feature you can give the answer to your user very easily.

The AiTrillion shows all your product and site reviews. It will include a summary rating, review publish or unpublish, Date Range, Status of rating to filter your reviews. There are multiple ways to modify and see your reviews using filters. Want to read a review? Use our Filter reviews tool to sort and show reviews by their star rating and Date of posting.

Filter reviews by their star rating.

Go to the product reviews dashboard. Our Filter reviews tool to sort and select reviews by their star rating. This lets you perform a more targeted search to find out what customers like about a company (5-star reviews) or what they’d like to see improved (1 and 2-star reviews).

To filter reviews:
1. Search for the company whose reviews you want to read.
2. On the Reviews page, click on the Date range, and select the star rating you want to see. 1 star is the lowest rating and 5 stars are the highest.

How to create product group reviews?

Product groups allow sharing reviews among several products.
All products of one product group will show all combined reviews of the products in that group.

Steps to create:
1)  Login into the application, Click Group product reviews.
2) Create your Group.
3) Add Minimum Two Product Handle Name.
4) Then Create your Group product review.

How to send review request emails after the purchase?

We wanted to bring some clarity to help businesses ask for reviews in a smarter way. Here is the process –

1. Go to the email settings.
2. Enable email after purchase option.
3. Customize the email setting according to your requirements.

Now you are ready to go.