Market giants Amazon, Facebook, Twitter, and others are packed with product reviews. Have you ever wondered why?

Because…

 

“Over 70% of consumers look at product reviews before making a purchase and nearly 63% indicate they are more likely to buy from a site that has product ratings and reviews”. 

 

Customer reviews can encourage hesitant buyers, provide additional frames of reference and reduce cart abandonment rates by ensuring other buyers are satisfied with their purchase of the same product.

There is no doubt that customers have infamously short attention spans and a million other things to do besides writing reviews. So you have to ask them to review strategically. If your approach is right then you will definitely succeed in getting more customer reviews and building stronger relationships with your customers. 

Though it’s the bitter truth! Customers’ trust over businesses is growing dimmer and we found that they trust recommendations from friends and family while purchasing anything via a digital platform. 

 

85% of consumers trust online reviews are much as personal recommendations — the single most trustworthy and credible source of “advertising” out there. —– BrightLocal

 

So start creating meaningful social proofs and building stronger bonds between your brand and customers. 

Here are the ways through which you can get customer reviews for better user engagement:

Use Call to Action 

For customers to leave reviews, you need to make it possible for them to write! Feature calls-to-action for customers to leave a review on your site.

Start Asking!

Stores forget to ask for a review from their customers. Customers are much more likely to leave reviews when you poke them. Always make sure to remind them of attractive offers and encourage them to submit reviews regarding their engagement with your brand.

 

“68% of customers are willing to write a review, so don’t be afraid of asking your customers for a favor — because all you have to do is ask!

 

The best way to get reviews is to ask via email after the customers receive their orders. You can use AiTrillions’ automated product review email series with personalized content to get a positive review on your website. 

Make it mobile-friendly

 

The number of mobile users across the globe is now estimated at over 3.7 billion –and growing.”

 

As statistics reveal, mobile phones have become an inseparable thing for human beings. They spend most of their time over mobile phones, so make it super easy for customers to write and submit reviews through smartphones no matter where they are or what they’re doing.

Always ask at the right time with the right tone

According to the research, the subject line and timing plays an important role in getting reviews from consumers.  

Always make sure you’re approaching the customer for reviews at the right time. If you catch your customers at the wrong time, the chances of getting negative reviews automatically increase. 

Ask for reviews with incentives and personalized content at the same time, like:

  • After they finished the transaction process
  • When they re-purchase or re-order
  • When they tag your brand in a post on social media channels
  • If they refer another customer to you

These are just a few examples that would help you to get positive reviews for your business.

Reward your customers

Are you giving your customers a reason to leave a review? 

Time is valuable, and so are your customers. Why they would spend their valuable time to review your products/services? Offer incentives such as a discount or coupon codes, to push your customers to write a review. 

People are more likely to write reviews when they have offers – so give customers that final bump by offering them reward points for writing a review.

Use AiTrillions’ engaging customized email template series to send offers rich email to get more reviews, and an additional one for sharing it on social channels.

How Does AiTrillion Help to Get More Reviews? 

We make it easy for your customers to leave product reviews after the purchase with attractive and easy to use an eCommerce marketing platform. We offer the following values to turn your customer reviews into sales:

Review Collection 

AiTrillion helps you to collect & display customer reviews, photos, and Q&A, to increase your trust as well as conversion rate. Ai powered review collector allows your customers to leave reviews on products and stores in a quick and simple way.  

AiTrillion helps you to collect reviews in different ways:

  • Review In-Email Form
  • Review Reminder Emails
  • Reviews with Product Photos
  • Review Smart Form 
  • Product Review button

Review Publishing 

Showcase your reviews on your store with AiTrillion’s exclusive widgets.  Yes! This is possible now! With appealing widgets, you can highlight your favorite reviews at the top of your store, it helps you to build the trust of your visitors on the store and increase sales.  

Review publishing widgets also increase your reach in the search engines, which directly increases your website traffic. 

You can showcase your reviews in the following ways:

  • Product Review Gallery 
  • Review Page Widget
  • Review Floating Button 
  • Rating Snippet 

Review Management 

AiTrillion allows you to manage your reviews in a single click. No more hassle in managing customers’ feedback, store owners can check the status of reviews i.e. hide, pending or published. They can also sort the reviews on the basis of ratings, i.e higher rating review will appear first and the lower rating in the bottom.  

Start availing AiTrillions’ review management platform and strengthen your brand credibility.

Customer Retention 

AiTrillion helps you in intensifying conversions by allowing you to reach your customers to leave a review with email automation and push notification. Setup multiple reminders to capture reviews and reward them to leave a review on your store.

Incentivize your customers with AiTrillions’ automated email series including attractive coupons, reward points, and offer codes to encourage customers to submit reviews towards future purchases. 

AiTrillion offer:

  • Product Review Gallery
  • Full Review Page Widget

Community Question & Answer 

AiTrillion permits customers or visitors to ask questions about the products and the previous buyer of the store or admin can answer them. It builds trust and interaction between customers and the brand.

It also allows sellers to gather insights of customer behaviours to design a personalized email marketing campaign for customers. 

AiTrillions’ automate marketing platform allow you to:  

  • Manage Review
  • Auto Publish
  • Reply to Reviews
  • Review Verification

Don’t forget product reviews can be one of your greatest sales tools. 

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