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Block and Unblock a Customer from Loyalty Program

    Blocking a customer prohibits them from seeing the loyalty program and removes that customer’s ability to earn and use rewards. It also removes them from the list of program members. 

    Follow the steps given below to block a customer from the Loyalty program –

    Step 1. Login to the AiTrillion.

    Step2. Go to Loyalty Rewards > All Members

     

    Step 3. Go to the customer detail page by clicking on the icon (highlighted in the screenshot)

     

    Step 4. Click on the Block Member button at the top right corner of the screen.

     

    When a customer is blocked –

    1. They will no longer be able to earn points for completing actions at your store.
    2. Their referral link will no longer be active or usable.
    3. They will not be able to see the loyalty rewards program on your site after logging into their account.

    Note:

    If a blocked customer is not logged into their account on your store, they will still be able to see your Loyalty Rewards Program.

    You can unblock the member anytime from the customer detail page.

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