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Manually Adjust Customer’s Loyalty Points

    If you would like to adjust a specific customer’s points balance, you can do this by following below steps –

    Step 1. Login to AiTrillion.

    Step 2. Go to Loyalty Rewards > All Members

     

    Step 3. Go to the customer detail page by clicking on the icon (highlighted in the screenshot)

     

    Step 4. Now, click on the Give Points / Remove Points button at the top-left corner of the screen as you so desire.

     

    Step 5. A popup will appear asking for the points and reasons. Enter the number of points you want to Add/Remove and input the reason behind this.

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