Setup Loyalty Points Expiry

    Use this guide to set expiry date, after which all the loyalty points earned by a customer shall expire and the points counter shall reset.

    Step 1. Login to AiTrillion.

    Step 2. Go to Loyalty Rewards > Rewards > Point Expire Setting


    Step 3. Enable the feature from the top right corner of the screen, enter the number of days after which the points shall expire then click on Update Settings.



    1. The point expiry settings depend on the customer’s last order. Suppose someone’s points about to expire and he placed an order then the count will start from 1 for him.
    2. Any update in point expiry setting will reset point expire date of all customers. For example, if point expire is set to 90 days. And after 60 days it is reset to 180 days. So it will update for all customers’ point expire date. (including those customers whose points were about to expire in 30 days according to the previous setting)
    3. If the point expires setting is disabled. It will also remove point expire date for all customers. No customer will lose their point if the setting disabled.


    Did this article answer your question?
    Book A Demo