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How do Aitrillion determine “Customer Count” for billing purpose?

    Our billing system runs on two concepts of customer definition & we are flexible based on your perception of customers & subscribers. Consider the following two cases & you can select any one of them for your billing calculation definition of customers.

    Case 1: BY DEFAULT OUR PRICING is based on the following definition of customers

    The customers are registered customers on Shopify + all the people who subscribed for the email newsletter on the website, contacts imported through CSV import module, lead generated through Ai Chat, as well as the people who subscribed for web push notifications on the website. All are counted as customers, in general if they are used for emailing through our system or sending web push notifications to web push subscriber list. You can look at Case 2 if this doesn’t suits you.

    Case 2: Some sellers exceptionally wish to define customers as only customers who are registered within Shopify & want us not to count & suppress customer email lists, inactive shoppers, or want us to remove web push subscriber lists. So after signup, you can mark a customer as inactive in AiTrillion & we won’t count them as customer anymore.

    There are three ways through which you can mark customers as inactive in AiTrillion.

    1. Using bulk CSV import.
    2. Using domain suppression setting.
    3. Manually mark a customer inactive.

    You can refer this knowledgebase for more details

    Please contact us at support@aitrillion.com if you want to remove the web push subscribers also.

    Our billing system will not count it towards “customer” definition & will not bill for it. However, that would also mean that our system will exclude them from sending any future emails as they are suppressed by the seller. And if an inactive customer makes a purchase, they become active again.

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