You can easily notify all your customers every time when loyalty points are removed from their account by admin. Just follow these simple steps: Step 1: Sign in into AiTrillion and select Loyalty and then click on “Manage Emails” Step 2: Click on the “click to enable” button on the right corner after you save your email subject. Step 3: Choose “When to add points for customers”. Step 4: Compose an email according to your requirements. Step 5: Preview and save the email. Now you can easily send your customers an email each time loyalty points are removed from their accounts.