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Funny Fan Store
Rating
Posted May 27, 2021

This company is Awesome! In addition to assisting with me with my Ai Trillion Experience, I had an issue with my Email records which is not really associated with Ai Trillion but because it was a business related issue, the rep (Namit) spent 2 days with me to ensure that my business email was in working order so I can resume business as usual….Talk about EXCELLENT SERVICE!!! I highly recommend this app but more importantly the Customer Service Support! Thanks!!!

KowHorseFarm
Rating
Posted May 26, 2021

I have had this app for awhile but have not used/understood many of the features. I reached out and Namit had a zoon meeting with me. He was VERY knowledgeable, patient and showed me exactly how to use some of the phenomenal features available with Ai Trillion.. Thank you Namit

Maloos Design
Rating
Posted May 25, 2021

This app is sort of all in one. The customer service was good. I had a question and somebody from their team helped me with the issue.

DoorStepInk
Rating
Posted May 13, 2021

This app offers a lot of capability. The AIT team is very responsive and helpful when needing assistance.

Claim It Tees
Rating
Posted May 7, 2021

This app has worked out fantastic for me! I highly recommend the app and its support team. I love that I don’t have to slow down my site with a bunch of separately installed apps running inefficiently. I also very much appreciate the Ai Trillion service that I’ve received. Not only have they bent over backward to support customizations that I’ve requested, but they have remained very patient with me. I am not a techie person and this is my first e-commerce store/website. Their support team has been and continues to be, very responsive! Highly recommend.

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Je Suis Diva P
Rating
Posted Apr 14, 2021
“Must have app with a stellar support team to back it up.”

What do you like best?

The customer service of the Ai Trillion team is unparalleled. They are extremely attentive and are always willing to do more! With such a robust application, a stellar support team is imperative.Review collected by and hosted on G2.com.

What do you dislike?

I’m a DIYer by nature, but Ai Trillion is such a robust app it’s proven difficult to do it all without help, which has been frustrating. However, the support team has made all the difference, so glad I found this app.Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would definitely recommend Ai Trillion, no app is a 100% fit , however the support team makes it work 100% of time.Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Site formatting, review uploads, loyalty program familiarization, review widgets formatting, and affiliate program to name a few.

Jolinda K
Rating
Posted May 07, 2021
“Excellent product! Excellent support!”

What do you like best?

I am so grateful to have found AI Trillion for many reasons. It is literally and figuratively the total package! First, having ALL of the relevant e-commerce marketing apps in one place is not only convenient, but it also supports quicker load time of my website vs the same number of apps installed individually. Second, I’d like to note the incredible backend support I have received from multiple employees. I am new to e-commerce and not a tech person. Pretram and Namit have been standout support representatives. They have continually been patient, responsive, professional and have offered proactive help.Review collected by and hosted on G2.com.

What do you dislike?

I have found zero downsides to this product or the company.Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The flexibility of the AI Trillion product suite has been a huge benefit to me in addition to the excellent and easily accessible support I’ve received.

Candie D
Rating
Posted Apr 16, 2021
“Best Customer Service Since I Started Using AiTrillion”

What do you like best?

The ease of everything being in one place. I no longer have to go to multiple different apps or third-party websites to run by business!Review collected by and hosted on G2.com.

What do you dislike?

The reports could be a little more detailed. For instance the emails sent reports would be great if I could see when they were sent. I would like to look at the report and know what email went out, who all it went to and when it was sent. This would be especially helpful with workflow reports.Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

1. Automated emails through workflows

2. Easier email collection for newsletters

3. On-demand contact with customers through the Chat feature

4. Loyalty ProgramReview collected by and hosted on G2.com.

Pierre-Yves M
Rating
Posted Apr 20, 2021
“Really great support”

What do you like best?

I’m really impressed with the customer service. I’ve interacted twice with the technical support. Not only were they available right away to answer my questions but they even switched to zoom to help me even further. Earlier, they even installed some code on my behalf.Review collected by and hosted on G2.com.

What do you dislike?

There was a misunderstanding the very first time I booked a personal demo. We rescheduled and everything went well afterwards.Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Martketing and customer relations management solutions in one place.

User in Religious Institutions
Rating
Posted Apr 27, 2021
“Excellent service”

What do you like best?

support timely handled account issues such as changing emails and coding questions very effectively.Review collected by and hosted on G2.com.

What do you dislike?

There is nothing that I dislike currentlyReview collected by and hosted on G2.com.

Recommendations to others considering the product:

No recommendations currentlyReview collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Some business issues that I had before pertained to marketing and engagement. With AiTrillion, I have push notifications, email marketing, website banners, notifications that bring customers back to my website even after they leave it. I wish I would have known about them sooner! It’s been an amazing help.

Jolinda K.
Rating
Posted May 7, 2021
“Excellent product! Excellent Support!”
Pros: This app has worked out fantastic for me! I highly recommend the app and its support team. I love that I don’t have to slow down my site with a bunch of separately installed apps running inefficiently. I also very much appreciate the Ai Trillion service that I’ve received. Not only have they bent over backward to support customizations that I’ve requested, but they have remained very patient with me. I am not a techie person and this is my first e-commerce store/website. Their support team has been and continues to be, very responsive! Highly recommend.
Cons: I have not run into anything that I dislike about this app or the support that comes with it or the price that I pay for it. All excellent!
Reasons for Choosing AItrillion: I originally chose AI Trillion because it would allow me to customize the language of their review app module. Not only was it possible (not possible on other apps) but they helped me do it! I chose AI Trillion because I was advised that my store would run faster by having 1 app with 12 functionalities vs 12 individual apps uploaded to my Shopify store.
Ingrid P.
Rating
Posted May 8, 2020
“Wonderful addition to my online platform”
Overall: It’s been amazing to have everything all in one place – being a sole proprietor I find it difficult to wear all hats every day so it’s so nice to have everything in one spot!
Pros: Integration was very easy with existing Shopify store and social media links. The format is a bit overwhelming at first but once you figure out how to change work flows and settings it works quite well. Customer service is great!
Cons: Not many cons so far other than maybe some training videos would be useful. Most workflows set up in minutes though which is really great.
Reasons for Choosing AItrillion: I took advantage of the gracious Covid-19 offer.
Jerry H.
Rating
Posted May 8, 2020
“Easy to use”
Pros: It’s relatively easy to set up and understand how it works. When I got stuck, the customer service was very responsive and efficient.
Cons: The user interface is outdated and can be counter intuitive.
Sade B.
Rating
Posted May 23, 2020
“A kitchen sink app for most of yr business needs ”
Overall: Overall, an amazing platform for businesses of any size & from any industry. the potential for grow and amount of value you get in one central place is unbeatable.
Pros: I really like the wide array of functions that AiTrillion provides, wrapped up in one convenient package. Having a million apps that all perform one function and thus having that many different admin panels to log into and configure is daunting, so the ability to do all of that in one place is amazing.
Cons: I feel like there are a few things that could be improved as far as the admin panel (linking between apps, clarification of functionality, etc.) and I know it’s silly but my biggest gripe is the animated logo in the top corner that you can’t turn off. It drives me nuts.
Reasons for Switching to AItrillion: There were a few apps that AiTrillion provides access to that I was already using
Vickie C.
Rating
Posted May 13, 2020
“Brilliant ”
Overall: Brilliant we are getting loads more reviews now
Pros: The software was really easy to install and setup. In fact the support team did everything for us.
Cons: Wasn’t quite expecting the bill but it’s still good value for money
Switched From: Trustpilot
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