Best Shopify Live Chat Apps in 2025

DelightChat is omnichannel support inbox that helps D2C brands manage customer queries from WhatsApp, Instagram, FB, Email and Live Chat in one dashboard.

We also offer a complete WhatsApp Marketing suite built on the Official API. Send WhatsApp Broadcasts to your customers list, automate abandoned cart recovery, send order tracking notifications and verify cash on delivery orders. All in one platform.

Pros:

• DelightChat enables you to respond to customer queries & collaborate with your team, all from a single screen.
• It integrates with WhatsApp, Instagram, Facebook, Email and Live Chat.
• Paid plans start at $49 and offer great value and ROI.
• Automation and self-service widget to reduce repetitive queries.
• Easy team collaboration within tickets by tagging team members and writing internal comments.
• Connect unlimited team members and Shopify stores.

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Cons:

• DelightChat only integrates with Shopify. It will soon be available WooCommerce.

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Facebook Messenger Marketing by ShopMessage is a conversational marketing platform that drives sales for Shopify and Shopify Plus merchants using Facebook Messenger.

Pros:

• It’s quick to install and fairly straightforward to understand.
• Automatically send targeted, personalized Facebook Messenger messages to your store visitors.
• You can use it to quickly grow your Messenger list with one-click subscriptions.
• Drive sales with abandoned cart, browse abandon, welcome series, upsells, shipping notifications, custom Messenger menus, and campaigns.

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Cons:

• Some reviews suggest issues with the working of the app itself and difficulty in sending messages to customers.
• Similar to the above point, their support and responsiveness have been brought up in their negative reviews.
• There are only a few integrations available. So you may not be able to connect it with your existing tech stack.

Facebook Chat Box by Autoketing is a live chat solution you can use to connect to all your customers through the Facebook messaging platform.

Pros:

• Allow customers to send messages to your Facebook page through Messenger.
• Encourage customers to proactively send messages to you and create more online conversations.
• Show a popup with a discount code to stimulate your customers to subscribe.

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Cons:

• Reviews speak of issues with the popup not showing or functioning at all.
• Some even suggest that their entire website fails to load when connected to the app.
• There is limited customization available.

Reamaze is another great Shopify customer service app for ecommerce brands. It’s said to be the closest competitor to players like DelightChat, Gorgias, and Richpanel. It helps your team resolve customer queries seamlessly. The live chat from Reamaze is one of its main features.

Pros:

• Reamaze is known for its live chat feature owing to its customizable chat experience and instant ‘check order status’ bot. It also boasts other functionalities like FAQ-search, status page (you’ll know if your order’s delayed), pre-built bots, and more.
• Their chatbot feature, Cues, can help you trigger messages based on URL/UTM, time on site, Shopify activities, etc. This equips you to personalize your customer’s experience at a deeper level.
• You can see the users that are currently interacting with your site through their live dashboard. Armed with this, you can try and send a personalized message to generate a sale or simply help them better.
• It’s also one of those tools that integrate with most ecommerce platforms like Shopify, BigCommerce, WordPress, Magento, and the likes. It’s also good with GDPR compliance that gives you peace of mind while selling in the European market.

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Cons:

• The collaboration functionality within Reamaze isn’t exactly user-friendly. To manage customer service seamlessly, you might need to collaborate on a completely different tool like Slack or WhatsApp by sharing screenshots from Reamaze.
• Reamaze charges on a “per user, per month” model. This can turn out to be expensive when your support tickets grow, and you’d need to add more reps to the team.
• It’s more geared towards resolving tickets than having a conversation with a customer and building a relationship.

JivoChat is an all-in-one business messenger that teams use to talk to customers everywhere: live chat, phone, email, and social. Their features aim to boost your support team’s efficiency and communication opportunities.

Pros:

• View who’s visiting, which webpages they are viewing, and which domain they are coming from.
• You can score your chat service quality and use their analytics to identify areas you can improve on.
• See the messages that visitors are typing even before they hit “send.”
• Transfer and invite colleagues to participate in open support chats with customers.

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Cons:

• Many of the key features aren’t available in their free plan.
• Their per agent pricing model could work out quite expensive if you have multiple agents managing support.
• It doesn’t support rules and automation.
• There have been reviews suggesting that it can be hard to get support to look into and resolve your issues.

Procure trust with surveys: Convert site visits into more deals by utilizing item audits to show confirmation of trust for your business.

Improve your SEO: Use item surveys as special substance to improve your SEO. Improved SEO implies more natural visits to your store.

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Reviews Increase Conversions: Increase purchases through text & picture Reviews app. Fresh – ratings to screen. Import ratings to provide immediate feedback by consumers. Increase mutual show.

Optimized, customisable Review: Personalized feedback not to bog down your shop. To fit your website style change the look and sound of analysis widget. Customize email analysis.

Export Product ratings: Add amazon reviews, Aliexpress reviews, ebay reviews. Supports: Import Oberlo ratings, Dropified, spreadr photo Import reviews.

Import Product ranking ratings: Aliexpress, Alibaba, Etsy, Dhgate, Taobao, 1688, Wish, Banggood, Gearbest, Lightinthebox, Walmart & more, Import feedback & star rating.

Import Photo Reviews/feedbacks: Photo reviews improve trust and purchases by supplying buyers with the evidence they need to make the final decision to buy the product.

Import YouTube Videos: Import Aliexpress, Amazon, Youtube and Vimeo Explainer Videos onto your web website, create social evidence and product recognition.

Check out how you can boost conversion rates by importing photo reviews & product videos into your Shopify store with Editorify.

Show check counts: Provide pre-configured organized Data to monitor counts for customer analysis.

Client Reviews Program: Google Customer Reviews add to your dealer rating for use on AdWords and Google Shopping products.

Comprehend purchaser aim: Collect remarks during checkout to comprehend why your clients buy your products.

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Photo reviews on autopilot: With Loox’s review app you can send automatic review request emails asking customers for product reviews & offer discounts for photo reviews.

Beautiful Shopify review app: Social proof that looks great thanks to Loox’s product review app, first-class user interface, and attractive customer review layouts.

Sales & referrals: Share product reviews on social, SEO, and Google Shopping. Offer discounts for referrals and customer reviews to boost sales and retention.

Social evidence = Conversions: Use Social Proof & boost the conversion rate – show latest ratings, visitors, add-to-carts, orders from consumers and low stock alerts!.

Increase revenue: Raise the sales of the goods under review.

Boost seo Results: Add your Google search results to the seo-friendly rating ratings.

Flexible style: Entirely customisable design for every theme looks fantastic.

Generate ratings & ugc: Automate feedback, gather ugc and q&a with the post-purchase emails from okendo, catch content sources, and rewards engine.

Create confidence & push Sales: Present ratings and ugc on your web using the vast selection of beautiful and fully customizable widgets okendo has to offer.

World-class, 24/7 Support: Consider extending the partnership with us! our Support team is based in Australia and the us, ready to assist at any moment.

Post Reviews: Use Our widgets or api to post your reviews on your blog. Our Google rating License means you are having stars with your Google scores.

Sms & Email Collection: Gather feedback on autopilot via Email & sms. Our method of checking the collection is entirely customisable.

Video Reviews: We make it convenient for your clients to post a critique of the film. Good ratings of the Video create perfect social content.

Showcase consumer feedback: Gather Product & images, web reviews, photo reviews, q&a, Instagram & checkout reviews to make Social evidence & sales easy to improve.

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Sign-up for Stamped.io, the leading review management software for Shopify stores.

• Shows Photo Reviews: Generate more reviews with a powerful Photo reviews feature with star ratings on it.
• Import from Amazon/AliExpress:Bulk Import your valuable reviews back to your store from Amazon or AliExpress. Get unlimited product reviews along with photo reviews.
• Send Review Request Automatic: Collect more reviews by sending automatic customized review request emails to build trust.

• It helps online sellers increase conversion rates using photo reviews, user-generated content, and social proof. With this end-to-end solution for product reviews, you can engage with customers at every stage and can nudge them to submit a review after making a purchase.
• It provides automated post-purchase communication to collect feedback (emails, web push, forms and popups), automated reminders on product review requests  & ability to collect text and image product reviews.
• You can use it to display reviews using gallery slider, gallery carousel, floating widget, and display reviews as Google rich snippets.

Translate reviews: Multi-regional content translation: Avis, Avaliações, Bewertungen, Recensioni,مراجعة. Help your local users convert to purchases.

Import from AliExpress: Easily import comments with content from AliExpress to your store, and you can import 50 comments at a time. Quickly provides Shopify merchants with eye-catching widgets for showcasing their nice customer content.

Collect Reviews Effectively: Auto collect and display numerous reviews: email invitations, issue discount coupons, reminders, AliExpress star ratings. Shopify & Shopify Plus merchants use Trustoo.io to boost trust, drive word of mouth and referrals, and increase customer retention and sales.

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