How AiTrillion Helped PremiumCo Grow Their Customer Base

PremiumCo is one of the leading ecommerce stores to sell groceries worldwide. They offer prime services across Melbourne Metropolitan to their customers so that customer experience is not hampered in any way.

They offer more than 4000 Products and get Asian groceries delivered to their customers’ doorstep. They tend to offer the best services to their customers as they believe in long-term relationships with their customers.

Nico wanted to build a strong customer base. The process was time taking, required lots of effort, and was not so prominent. Hence, the company contacted the AiTrillion Team to streamline their marketing process.

Below mentioned are the Problems faced by them:

• No proper strategy for customer retention.
• No proper way to reach the customers.
• Looking for ways to build long term relationships with clients.
• Looking for a way to Show their Credibility to the customers.

PremiumCo prides itself on producing high quality groceries worldwide. They offer world-class service to their customers; and to improve their customer service, they reached AiTrillion.

The Customer Success Manager at AiTrillion analyzed clients’ requirements & priorities, and accordingly completed the setup of Super App, AiTrillion.

The software helped them to accomplish several events, track visitors, and enhance the relationship with the customers. The application helped them to grow their sales significantly.

Some of the Embedded features are Mentioned below:

• Product Recommendation: This feature helps you send product recommendations based on products added in shoppers’ cart, previous order, previous order value, order type, and more. Moreover, it helped them trigger different recommendations based on customer activities on your online store.
• Loyalty Rewards Program: This feature helped them increase their repeated purchases. Rewarding for purchases is one of the most effective ways to build a healthy relationship with customers.
• Announcement Bar: This feature helped them to Create customized announcement bars to highlight the important information. Moreover, they could also set the time duration and specify the time limit of the offers to grab visitors’ attention and drive more conversions.
• Reports & Analytics: This feature helped them to Improve their performance by taking informed decisions and making sound strategies. It helped them with Real-time information on every customer action, presented in a user understandable summary format.
• Product Recommendation: This feature helps you send product recommendations based on products added in shoppers’ cart, previous order, previous order value, order type, and more. Moreover, it helped them trigger different recommendations based on customer activities on your online store.

PremiumCo installed AiTrillion to avail the benefits of several customer engagement features. Moreover, it helped them to build a long term relationship with customers. The module helped them to skyrocket their sales when compared to their store without AiTrillion.

List of the Perks:

• Successfully accomplished 5.09M engagement events which include Push Notifications, Email Marketing, Smart Popups, Announcement Bar, Chatbot, Loyalty Rewards, and Review Requests.
• 98.34% of customers are engaged in Engagement Meters.
• Tracked 29,024 website visitors and 28970 customers’ behavior across the website.
• Got $42K+ revenue from the announcement bar and $39K+ orders from smart popup.
• Got significant revenue by tracking customers’ actions.