Chief Experience Officer (CXO) Location: USA (Remote) Experience: Minimum 5 Years Job Role The chief experience officer, or CXO, will oversee and facilitate positive customer and employee experiences for our brand. He/she will do so by creating personalized experiences for a company’s client or customer base and our internal staff. CXO will oversee other customer experience officers like UX professionals, marketing associates, and other creative. Responsibilities To implement effective customer experience or CX strategies To follow through on customer experience initiatives by working with the UX and social media team to ensure Internet users interact positively with brand’s content To increase positive interface experience of customer as well as employees Create individual experience strategies for some unique customer profiles or personas Ensure customer and employee satisfaction Work with human resources, project management team, and others to ensure positive customer interactions and experience to make sure employees become the most effective brand ambassadors of the company. Eligibility Criteria 5 – 10 years’ of executive experience Previous experience in Business Administrations, communications, marketing or public relations Creative thinking with practical approach Strong analytical skills
