10+ Best AI Chatbot Apps for Shopify Store

Key highlights:

• Shopify AI chatbot apps help automate customer support and improve shopper communication.
• The best Shopify chatbot apps offer AI replies, live chat, FAQs, and product recommendation features.
• Many Shopify AI chatbots include free plans for small and growing businesses.
• AI chatbots can improve customer engagement, response speed, and shopping experiences.
• Shopify apps like AiTrillion, Tidio, Chatty, and SmartBot support automated and real-time customer conversations.

Shopify AI chatbot apps are becoming an essential part of customer communication for Shopify stores. From automated support and live chat assistance to personalized product recommendations, these tools help businesses improve customer engagement while reducing manual support efforts.

According to Shopify, AI chatbots helped recover nearly 25% of abandoned shopping carts by encouraging shoppers to complete their purchases. This highlights how AI-powered communication tools are increasingly influencing customer experience, conversions, and online sales performance for ecommerce businesses.

This guide explores some of the best Shopify AI chatbot apps for live chat, customer support, sales engagement, and automated shopping assistance.

What are AI chatbot apps for Shopify?

AI chatbot apps for Shopify help Shopify stores communicate with customers through automated messaging and live chat features. These Shopify apps can answer common questions, recommend products, assist with orders, and improve customer support while reducing manual workload for businesses.

Shopify stores looking to improve customer communication and automate repetitive tasks can also explore these Shopify workflow automation apps for managing support, marketing, and everyday Shopify store operations more efficiently.

Quick comparison table: Best Shopify AI chatbot apps

If your goal is not only customer support but also higher conversions, these Shopify apps to increase sales can help improve engagement, shopping experiences, and overall Shopify store performance.

List of 10+ best AI chatbot apps on Shopify

The list below includes a detailed Shopify AI chatbot comparison covering features, pricing, support options, and ideal use cases for different types of Shopify stores.

1. AiT AI Chatbot App

Shopify rating: 4.8 / 5 (258 reviews)

Install from Shopify app store: AiT Loyalty, Review & WhatsApp

AiT Loyalty, Review & WhatsApp helps Shopify stores manage customer communication through live chat, messaging, and customer engagement tools. The platform allows businesses to interact with shoppers in real time, respond to customer inquiries, and improve support experiences directly from their Shopify store.

In addition to chat support, AiTrillion also includes loyalty programs, reviews, email marketing, and customer engagement features within a single platform for Shopify merchants.

Key features:

• Live chat support for customer communication.
• Customizable chat widget for Shopify stores.
• Real-time customer messaging and support management.
• Email notifications for incoming customer messages.
• Collect customer information through live chat support.

Pricing:

Shopify merchant review:

“They are very helpful and easy to work with! Always willing to problem solve and troubleshoot. Very easy to connect with as well. Highly recommend”

-Well-Dressed

Best for:
Best for Shopify businesses looking for live chat and customer engagement features alongside loyalty, reviews, and marketing tools in one platform.

Shopify stores using customer messaging tools can also explore WhatsApp marketing automation for Shopify to manage automated campaigns and customer communication more effectively.

2. Chatty AI Chatbot & Live Chat

Shopify rating: 4.9 / 5 (1,768 reviews)

Install from Shopify app store: Chatty AI Chatbot & Live Chat app

Chatty AI Chatbot & Live Chat helps Shopify stores automate support with AI chat, live assistance, product recommendations, and multichannel messaging from one inbox.

Key features:

• AI sales chatbot that answers shopper queries and suggests relevant products automatically.
• Unified inbox for handling customer conversations across multiple communication channels.
• FAQ and help center builder for self-service customer support.
• Automated proactive messages based on customer browsing behavior and engagement activity.
• Shopify integration with quick setup, product syncing, and live chat customization options.

Pricing:

Shopify merchant review:

“Super helpful tool for handling high volume chat interactions. Audrey was a great help in achieving our goals.”

-UA Worldwide

Best for:

Best for Shopify merchants wanting AI-driven customer conversations, multichannel support management, and automated sales assistance in one platform.

3. Tidio ‑ Live Chat & AI Chatbot

Shopify rating: 4.8 / 5 (1,224 reviews)

Install from Shopify app store: Tidio ‑ Live Chat & AI Chatbot

Tidio – Live Chat & AI Chatbot enables Shopify stores to manage customer conversations through AI automation and live chat support while improving engagement and streamlining support tasks.

Key features:

• Automated chatbot responses for common queries.
• Live visitor chat support for Shopify stores.
• Customer conversations managed in one inbox.
• Custom chat triggers and automated workflows.
• Quick product sharing through chat.

Pricing:

Shopify merchant review:

“Very good app and the AI is helpful, if you train it correctly it can answer all the basic and even complex previously asked questions. Very good app”

-Tiles of Europe

Best for:

Best for online Shopify stores that want a combination of automated customer assistance and real-time shopper communication.

4. Moose AI Chatbot & Live Chat

Shopify rating: 5 / 5 (485 reviews)

Install from Shopify app store: Moose AI Chatbot & Live Chat

Moose: AI Chatbot & Live Chat lets Shopify stores manage customer conversations through AI chat, live messaging, FAQs, and support ticket automation from one platform.

Key features:

• AI chatbot for automated customer replies.
• Live chat support for store visitors.
• Shared inbox for managing conversations.
• FAQ and help center creation tools.
• Ticket management with AI assistance.

Pricing:

Shopify merchant review:

“App has been working great and anu bugs have been resolved rather fast by heir support team.”

-Roush Performance Products, Inc.

Best for:

Best for Shopify stores that want customer support automation, live chat, and helpdesk management within a single platform.

5. Chatway Live Chat & AI Chatbot

Shopify rating: 4.9 / 5 (260 reviews)

Install from Shopify app store: Chatway Live Chat & AI Chatbot

Chatway Live Chat & AI Chatbot Chatway Live Chat & AI Chatbot enables Shopify stores to manage customer conversations through live chat, automated support, and messaging integrations from one platform.

Key features:

• Live chat for instant shopper communication.
• AI chatbot for handling routine questions.
• Central inbox for support conversations.
• Visitor monitoring and chat tracking tools.
• Messaging integrations for multiple platforms.

Pricing:

Shopify merchant review:

“This great Live Chat app is super helpful. A lot of clients reach out via the app and we are able to answer their questions promptly and turn them into our customers”

-Her Hair Extentions

Best for:

Best for Shopify businesses looking for simple live chat support with AI automation and collaborative customer service tools.

6. SmartBot: Leading AI Chatbot

Shopify rating: 4.8 / 5 (390 reviews)

Install from Shopify app store: SmartBot: Leading AI Chatbot

SmartBot: Leading AI Chatbot automates customer conversations using AI trained on Shopify store content, product details, and FAQs to deliver faster support and guided shopping experiences.

Key features:

• AI responses based on Shopify store knowledge.
• Product discovery support through chat.
• Automated replies available all day.
• AI and human support switching options.
• Custom workflows for customer interaction.

Pricing:

Shopify merchant review:

“We are satisfied with the performance of the app. It also has a range of plans priced in accordance to your needs and budget.”

-The Craft Drinks Store

Best for:

Best for Shopify businesses that want AI-guided shopping assistance and automated customer communication tailored to Shopify store data.

7. Willdesk: Live Chat&AI Chatbot

Shopify rating: 4.8 / 5 (368 reviews)

Install from Shopify app store: Willdesk: Live Chat&AI Chatbot

Willdesk: Live Chat&AI Chatbot manages customer questions through AI chat and organized FAQ content, allowing Shopify stores to share product, shipping, and return information while reducing routine support workload.

Key features:

• Store FAQs arranged in organized sections.
• Search option for faster answer discovery.
• Custom layouts for FAQ presentation.
• Product-related question and answer support.
• Easy management of help content updates.

Pricing:

Shopify merchant review:

“This is a great app. I use it to manage all my stores customer support. Easier for the team to manage different communication methods in one centralized place.”

-Home n Hearts

Best for:

Best for Shopify businesses that want a structured self-help solution for answering common customer questions directly on their Shopify store.

8. VanChat AI Chatbot & Live Chat

Shopify rating: 5 / 5 (124 reviews)

Install from Shopify app store: VanChat AI Chatbot & Live Chat

VanChat AI Chatbot & Live Chat combines AI messaging and live chat support to manage customer questions, product discovery, and multilingual conversations for Shopify stores.

Key features:

• Smart chat responses for customer inquiries.
• Product recommendation support during browsing.
• Live chat access for direct assistance.
• Automated order-related communication.
• Multi-language support for global shoppers.

Pricing:

Best for:

Best for Shopify merchants looking to improve customer interaction through AI conversations, product guidance, and flexible support communication.

Shopify merchant review:

“Great App, saves a lot of time that we’ve wasted on support”

-Forge Claw

9. Chizy: AI Chatbot & AI Agents

Shopify rating: 5 / 5 (104 reviews)

Install from Shopify app store: Chizy: AI Chatbot & AI Agents

Chizy: AI Chatbot & AI Agents automates customer conversations with AI-driven support, multilingual communication, and personalized shopping assistance for Shopify stores.

Key features:

• Smart AI conversations for Shopify store visitors.
• Product guidance during customer chats.
• Automated responses for common questions.
• Support for multiple customer languages.
• Customizable chatbot appearance and setup.

Pricing: Free

Shopify merchant review:

“I’ve used other ai bots that give random answers but i’m impressed with chizy how easy it is, and helpful everyone is.”

-Nia Body Kits

Best for:

Best for Shopify stores that want AI-led customer interaction with conversational product assistance and automated communication tools.

If you run a beauty or cosmetic Shopify store, using AI smart automation for beauty and cosmetic Shopify brands can help improve customer engagement, personalization, and conversions.

10. Verifast AI Chatbot + AI Chat

Shopify rating: 5 / 5 (104 reviews)

Install from Shopify app store: Verifast AI Chatbot + AI Chat app

Verifast AI Chatbot + AI Chat delivers AI-driven customer support, product recommendations, and real-time engagement to create more personalized shopping experiences for Shopify stores.

Key features:

• Conversational AI for shopper engagement.
• Product discovery support through chat.
• Instant responses for common inquiries.
• Automated messaging for abandoned carts.
• Multi-language interaction capabilities.

Pricing:

Shopify merchant review:

“We’ve been using Verifast AI on Slurrp Farm and it fits really well with how our products are explored. It’s made decision-making quicker and reduced a lot of back-and-forth for our team.”

-Slurrp Farm

Best for:

Best for Shopify businesses that want AI-powered customer conversations focused on sales engagement and personalized shopping support.

If you want to learn more about managing customer communication and repetitive Shopify store tasks, this guide on eCommerce automation explores how automation works in real eCommerce businesses.

How AiTrillion improved customer engagement with AI chatbots?

Case study: Gia Rose

AiTrillion also highlights real Shopify examples that show the impact of customer communication and engagement tools. One featured case study mentions that Gia Rose Boutique achieved a 99.16% customer engagement rate using AiTrillion’s engagement and automation features, showing how live chat and chatbot support can help Shopify stores improve shopper interaction and responsiveness.

Why AiTrillion stands out among Shopify chatbot apps?

AiTrillion stands out as a strong live chat solution for Shopify stores because it combines AI chatbot support, customer engagement tools, and real-time messaging in one platform. The Shopify app helps businesses respond to shoppers quickly, manage conversations from a centralized system, and provide support throughout the customer journey.

One of the biggest advantages of AiTrillion is its focus on both communication and conversions. The platform supports live chat, automated chatbot replies, lead generation, personalized messaging, and customer behavior tracking, helping Shopify stores engage visitors more effectively.

It also allows merchants to customize chat widgets to match their brand while offering email notifications so teams never miss customer inquiries.

AiTrillion also works as part of a broader Shopify marketing ecosystem with automation, loyalty, reviews, email marketing, and customer engagement tools connected in one place. This makes it useful for Shopify stores that want more than just a basic chat widget and prefer an all-in-one customer communication platform.

Businesses interested in exploring its live chat and chatbot features further can also book a demo through the AiTrillion website.

Frequently asked questions (FAQs)

Question: How do Shopify AI chatbots work?

Answer: Shopify AI chatbots automate customer conversations through AI chat, live messaging, and instant support replies.

Question: What are the best Shopify chatbot apps?

Answer: Some popular Shopify chatbot apps include:

• AiT Loyalty, Review & WhatsApp
• Chatty AI Chatbot & Live Chat
• Tidio – Live Chat & AI Chatbot
• Moose AI Chatbot & Live Chat
• Chatway Live Chat & AI Chatbot
• SmartBot: Leading AI Chatbot
• Willdesk: Live Chat & AI Chatbot
• VanChat AI Chatbot & Live Chat
• Chizy: AI Chatbot & AI Agents
• Verifast AI Chatbot + AI Chat
• Flyweight AI Chatbot | AI Chat

Question: Are Shopify chatbot apps free?

Answer: Many Shopify chatbot apps offer free plans or free trials with basic features. Some advanced tools such as AI automation, analytics, or larger visitor limits may require paid plans.

Question: Can AI chatbot apps help improve customer support?

Answer: Many Shopify chatbot apps offer free plans or free trials with basic features, making it possible for smaller Shopify stores to start with a free Shopify AI chatbot before moving to paid plans with advanced automation and analytics.

Question: What features should a Shopify chatbot app have?

Answer: Useful Shopify chatbot features can include AI-powered replies, live chat support, FAQ integration, multilingual communication, product recommendations, cart recovery tools, and chatbot customization options.