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Realtime customer activities, Online status & engagement by AiTrillion on Dashboard

What’s New In AiTrillion

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Customer Timeline Customer Segmentation New Feature Update
28 Feb, 2023

Realtime customer activities, Online status & engagement by AiTrillion on Dashboard

The customer timeline on your dashboard displays a comprehensive overview of your customers’ engagement with your business across various touchpoints. This includes their interactions with your Loyalty Rewards Program, in-store visits, emails, push notifications, and SMS messages.

This timeline provides valuable insights into how your customers are interacting with your business and allows you to identify areas where you can improve customer engagement and retention. You can use this data to optimize your communication strategy and tailor your marketing efforts to meet the specific needs and preferences of your customers.

By tracking customer engagement activity across multiple modules, you can gain a more complete picture of your customers’ behaviors and preferences, allowing you to make data-driven decisions that can help you grow your business and increase customer loyalty. Overall, this customer timeline is an essential tool for any business looking to improve customer engagement and retention.

We have also added a new feature that will allow you to see the online status of your customers right from the timeline.

With this update, you will be able to quickly see which of your customers are currently online and active on your website or app. This information can be very helpful when it comes to engaging with your customers in real-time and providing them with a more personalized experience.

The online status of your customers will be displayed as a green dot next to their name on the timeline.

 

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