What’s New In AiTrillion

What’s New

Workflows can now trigger on membership events and include dynamic membership details in your messages.

Membership Event Triggers:

• Membership created
• Membership renewed
• Renewal failed
• Cancellation requested
• Membership cancelled
• Membership expired

Membership Short Codes:

• Membership plan name
• Plan price
• Plan creation date
• Renewal frequency
• Next billing date / expiry date
• Membership status
• Upcoming perk order date
• Billing details

Available across Email, SMS, and WhatsApp.

Why This Matters

Without event-triggered automation, you send generic membership messages at fixed times. You don’t respond to real membership moments — when someone renews, when renewal fails, when they cancel.

The challenge: Manual membership communications miss timing. Generic messages don’t feel personal. Customers don’t get the right information at the right moment.

The solution: Trigger workflows on actual membership events. Include dynamic membership details in every message. Each member gets personalized, relevant communication at exactly the right time.

What You Can Do

• Trigger on membership events — Build workflows that respond to membership creation, renewal, failures, cancellation, and expiry
• Personalize with short codes — Insert plan name, price, billing date, renewal frequency, and more directly into messages
• Send across channels — Use Email, SMS, or WhatsApp to communicate membership updates
• Automate your entire lifecycle — Send welcome messages, renewal reminders, cancellation follow-ups, all automatically
• Connect events to actions — Trigger SMS when renewal fails, send WhatsApp on cancellation, email on membership expiry

Who This Is For

• Membership program managers automating the full membership lifecycle
• Brands seeking to reduce churn through timely renewal reminders
• Teams wanting to send personalized membership communications at scale
• Merchants communicating across multiple channels (email, SMS, WhatsApp)

How to Get Started

1. Go to Workflows → Create New Workflow
2. Select “Membership Event” as your trigger
3. Choose which event (created, renewed, failed, cancelled, etc.)
4. Add your messaging step (Email, SMS, or WhatsApp)
5. Use membership short codes to personalize your message
6. Save and activate your workflow

Questions?

Reach out to our support team.

Chat with us | Book a demo | Contact support

Kb link – https://docs.aitrillion.com/portal/en/kb/articles/membership-events-short-codes-in-workflows

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