What’s New In AiTrillion

What’s New

When your AI Bot can’t confidently answer a customer’s question, it now displays a “Connect on WhatsApp” button below the fallback message.

Customers can instantly move from the AI Bot to WhatsApp to continue the conversation with your support team.

Key features:

• Connect on WhatsApp button appears with fallback messages
• Customers click to continue on WhatsApp with one tap
• Direct connection to your configured WhatsApp business number
• Customize button text and WhatsApp number
• Seamless handoff from AI to human support

Why This Matters

When your AI Bot doesn’t have an answer, the conversation stops. Customers get frustrated. Questions go unanswered. You lose the opportunity to help and make a sale.

The challenge: Unanswered questions = frustrated customers = missed opportunities. No clear next step = customers leave without help.

The solution: Give customers an easy way to continue on WhatsApp when the AI Bot can’t help. Move from AI to human support seamlessly. Turn missed answers into real conversations.

What You Can Do

• Add Connect on WhatsApp button — Appears below fallback messages automatically
• Customize button text — Set your own messaging (e.g., “Chat with Support,” “Ask Our Team”)
• Set your WhatsApp number — Connect to your business WhatsApp account
• Instant connection — Customers tap once and continue on WhatsApp
• Direct to your team — Chat opens directly with your support or sales team
• Capture opportunities — Turn unanswered questions into real conversations and potential sales

Who This Is For

• Support teams using AI Bot who need a fallback to human help
• Brands prioritizing customer experience when AI can’t help
• Sales-focused businesses wanting to turn questions into conversations
• Teams seeking to capture leads that might otherwise be lost

How to Get Started

1. Go to AI Bot Settings → Fallback Messages
2. Enable “Connect on WhatsApp” button
3. Customize your button text
4. Enter your business WhatsApp number
5. Save your settings
6. The button now appears on all fallback messages

Questions?

Reach out to our support team.

Chat with us | Book a demo | Contact support

Kb link – https://docs.aitrillion.com/portal/en/kb/articles/enable-the-connect-on-whatsapp-button-for-ai-bot-fallback-messages

Try on your Store

New to AiTrillion? Sign Up