Save Time with Auto-Published Review Replies!

What’s New In AiTrillion

We’re always working to make our platform better for you.
Check out the latest improvements and updates that have been made to enhance your experience.
Contact us if you have any specific suggestions and we are happy to work on them.

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enhancement Product reviews
16 May, 2025

Save Time with Auto-Published Review Replies!

Merchants can now automatically publish their replies to customer reviews based on the review’s auto-publish status. This feature ensures quicker engagement with customers and simplifies the moderation process by linking the review and its reply in one seamless action.

 Behavior Logic Behind “Publish” Option:
  • Auto-Publish Enabled
    If the auto-publish setting is ON, any reply you submit will also be automatically published along with the review.
  • Auto-Publish Disabled
     You control whether the review and its reply appear on the storefront. Manually check the Publish option while replying to make it visible.
  • Special Case Handling
    • If a review is unpublished and you reply while Publish is checked, both review and reply will be published together.
    • If a review is published and you uncheck Publish, the entire review (and reply) will be unpublished.
💡Benefits to Merchants:
  • 🕒 Faster engagement with customers
  • ✨ Enhanced transparency and trust through timely replies

For more details on enabling and using this feature visit our Help Center or contact our support team.

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