What’s New In AiTrillion

What’s New

We’ve improved the WhatsApp Team Inbox with faster chat discovery and better team collaboration.

Key updates:

• Search chats by customer name — Quickly find conversations by who you’re talking to
• Search chats by content — Search by message text to locate specific conversations
• Chat header now shows customer name — Easier identification at a glance
• Assign chats to staff members — Direct conversations to the right team member for ownership and accountability

Why This Matters

Your team manages dozens of WhatsApp conversations. Finding an old chat requires scrolling through long lists. Responsibility for customer queries isn’t clear, so messages get missed or responses lag. Team members don’t know who’s handling what.

The challenge: Searching for conversations is slow. Chat headers don’t clearly show who you’re talking to. No clear ownership of customer conversations.

The solution: Search by customer name or message content instantly. Chat headers clearly show the customer. Assign conversations to team members so everyone knows who’s responsible. No more lost or overlooked messages.

What You Can Do

• Search conversations instantly — Find chats using customer name or message content
• Identify customers quickly — Chat headers clearly display the customer name
• Assign ownership — Direct conversations to specific staff members
• Track responsibility — See which team member is handling each chat
• Improve response times — Reduce delays from unclear ownership
• Collaborate as a team — Everyone knows who’s responsible for what

Who This Is For

• Support teams managing WhatsApp conversations across multiple staff members
• Merchants needing to route customer messages to the right person
• Teams wanting faster response times and clearer accountability
• Growing businesses scaling customer service on WhatsApp

How to Get Started

1. Open your WhatsApp Team Inbox
2. Use the search bar to find chats by customer name or message content
3. Select a chat to open it
4. Look for the Assign option in the chat header
5. Select the staff member who should handle this conversation
6. The chat is now assigned and your team member is notified

Questions?

Reach out to our support team.

Chat with us | Book a demo | Read the knowledge base

Kb link – https://docs.aitrillion.com/portal/en/kb/articles/whatsapp-team-inbox-search-chats-and-assign-them-to-staff#Introduction

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